Disgusted in the Service Provided

Good Afternoon,

Account Number: ********** 92 Account Holder: Mr. A Boois

I visited the Macassar Municipality office on Tuesday, 13 March 2018 to query the very high account and was assisted by a very *********** service agent, Husim King Hubba. I would like to lodge a formal complaint against the service agent as mentioned earlier.

I’m not a person that easily complaint, but this time it is important to formally complaint by the super bad service I received and hope that the matter will be addressed accordingly. I also wants remedial action to be taken against this individual to ensure that other people are not receiving the same level of service from him in future.

I did an enquiry about the municipality account that was R 1000.00 more than normal and wants to query if the account is correct and if necessary corrections must be made. I was greeted by a very worked up client service agent who ask me “ “I don’t know why you people come to me with these enquiries …There is nothing I can do about this bill ….. You just have to pay the bill for the water being used ….. .. You must stop using such a lot of water knowing that there is a water crisis … There is nothing I can do about this “ . I was livid, disappointed, felt belittled and worthless by this encounter. In my opinion he is not fitted to service face to face client interaction. He was not solution driven, he did not offer further steps to solve my problem or refer me to people who can solve my problem.

My mom is a SASSA pensioner, it is impossible for her to pay this huge account. Why all of a sudden will our bill be so high? There is no leaks and we always been very low on water consumption …. We are committed consumers who take in any advice to reduce the water consumption even further.

Hope to hear soon from you.

Kind Regards

Jose Boois (on behalf of my mother Mrs Muriel Boois) ********** 049