Disconnnection ridiculous

The City of Cape Town is just pathetic with their customer service and their billing department is ***********.I spoke to someone in the contact centre and asked for the superior who was just so unhelpful and unprofessional and arrogant. I am not sure why these people work in customer service if they are so dumb.My arrears was R1500 but my water was disconnected for absolutely no reason as I had time until 06 March to settle my bill. I paid all my arrears on 06 march yet my water was still disconnected on the same day. I am not sure what idiot works in these departments that they are not able to their jobs properly. We have people who are in arrears in other areas with R4000 and R5000 yet their water is never disconnected. I am not sure why the City of Cape Town does this in certain areas and ignore the poorer areas.This selective billing really irritates me. I have made complaints previously about this local municipality but Mr Trevor Blake who is the head of finance or whatever just defends their staff for incompetence. I am just sick and tired of the Oostenberg municipality who are just interested in revenue and not in proper service delivery.