Defective Water meter reading

I have been trying to get city of cape Town to come out and fix my water meter reading since it's defective. 3 to 4 weeks down the line I still haven't received help. Everytime I call the consultant can't do anything else for me except to make a follow up for me. I'm in the process of selling the house and now the sale is standing still coz of the delay with the water meter reading, I'm not impressed coz I must call everyday, only to have a follow done for me

My reference is ***