Dear "valued" customer - YEAH RIGHT!

<p>I have been disconnected due to arrears on the electricity account, after rates and electricity accounts have been merged in October...I only found out after calling into the CoCT, I still don’t see the point. I’m told they cannot give me the breakdown of what must be paid and that the landlord needs to call in to get that information and I need to get it from him (Annoyed). Landlord eventually gets it and gives me amounts for Dec, Jan, and Feb - SO I PAY...only to get an email detailing the arrears amount and nicely calculated the difference for me saying what is still in areas...so I inform the landlord as that is most likely his rates portion to pay...he does this the same day (evening)...so now I am expecting to be reconnected again...this doesn’t happen so I email CoCT (I’ve at this point exhausted my contract free minutes and have started paying for out of bundle minutes...shocking long waits in the queue...I feel so valued already)...at 17:30 yesterday I emailed CoCT and got auto reply stating I’ll be contacted in 2 hours,,,never happened...so I spend another night in the dark with no electricity for anything...can’t cook, cant shower...and I have 2 kids with 1 being a 7 month baby boy. But I’m a valued customer...this morning at 09:45 I emailed again...I get auto reply and after 2 hours nothing...do they even know what the meaning of a valued customer is? I then call them, after spending 40minutes on the phone with a consultant,,,only to be told, they will call me back within an hour...that remains to be seen...I also requested for a manager to call me from the CRM (client or customer relations management) department...who knows if that’s going to happen??? So in a nutshell, after paying R5451.24 (as stated on Email from their reconnections department)...I’m told I’m still in arrears and I need o pay another R1900 +/-</p> <p> </p> <p>Are they being SERIOUS??? I’ve now spent a total of nearly 4 days without electricity after the said arrears was paid on the first day. My food in the fridge has spoilt and had to be thrown away, life at home has been made extremely uncomfortable for longer that was needed due to the way they Value their customers.</p> <p>I am very angry as this is affecting my family!!! The service I’ve received from the city of Cape Town can only be described as absolutely shocking, disgusting, pathetic, disgraceful. Who does one actually hold responsible for such poor service…is it that he authorities running this city doesn’t have a clue and is time for change…?</p> <p>this ISNT the valued service I want!!!</p> <p> </p> <p>FYI – no call received from a manager at the CoCT…they just don’t do that it seems and clearly don’t care and not prepared to listen to customer complaints, I wonder why?</p> <p>1. Not adequately trained to handle complaints</p> <p>2. Scared</p> <p>3. The clearly not customer orientated</p> <p>4. Why are they even there</p> <p> </p> <p>…just goes to show the level of customer focus in the organization.</p>