COMPLETELY UNACCEPTABLE: 24 Months With No Billing, No Support & No Response

To Whom It May Concern, I am writing because I have reached the end of my patience with the City of Cape Town’s shocking lack of service. For 24 months, I have been trying—repeatedly—to pay my rates and taxes. Yet I have not received a single bill in two years. I have attempted to register online multiple times and have sent countless emails, none of which have ever been answered. Not even once. This level of neglect is unprofessional, unacceptable, and frankly disgraceful for a municipality claiming to provide world-class service. I am actively trying to pay my account, and somehow the City makes even that impossible. I demand immediate action on the following: Send me every outstanding statement for the past 24 months without delay. Resolve my online registration and activate my account immediately. Confirm that my email and contact details are correctly captured and functioning. Explain why my emails and requests have been ignored for two years. I should not have to beg the City to take my money. The fact that I have been forced to chase this issue for two years is beyond pathetic. This matter must be resolved immediately, not in another few months, not after another round of empty promises—now. I expect a response within 48 hours.