COCT system not working

I renewed my car Licence online with COCT and eft paid on 27 July. I queried the non arrival of the disk on 16th August and received a timeous reply that it had been posted to me on 1st August. Like my municipal bills arriving very late, surely COCT must realise that their system only ends when the goods are received by the customer. If the SAPO can’t deliver efficiently, surely something must change at COCT?