CoCT re-invoice *****

Billing. 1) Due to covid-19 lock-down water/sewage reading were estimated and not read 2) The bills were issued and paid 3) End of May they took a reading and saw that their estimates were off 4) The __refunded__ me the amounts already paid for water and sewage 5) Then they billed me for the total usage since the last actual reading

Sounds fair, right? The problem is that they use this evil sliding scale which discriminates against larger families AND since we have all been home due to the lock-down, our water/sewage usage was more. Now, re-billing me for water/sewage already used means that the PAID for water/sewage is now being billed again as if I used 3 months worth in one month, meaning that two months worth is now charged at 'level 3'.

Level 3 in dystopia is DOUBLE the standard rate. This effectively means that I 'owe' them about a R1000 EXTRA for something already paid for!

So I naturally mail the evil-doers at *** and water@capetown,gov.za and the absolute obtuse paper-weights simply insist that if I dispute the USAGE I should provide proof. They simply cannot see the obvious *******ion. I lodged a complaint with the ombudsman (*** & web) and I am still waiting for a reply. I contacted SA Consumer Rights and they said that they charge more than the amount disputed. I am SURE I am not the only one being ****** here.