COCT Poor Service

Ridiculous service from the City of Cape Town Water Department. It has been almost a month since I reported a leaking water meter. Twice I have logged a notification on the online C3 system and twice it has been closed. The leak is not big but trickling 24/7 and contrary to the City's policies about wasting water they refuse to fix it. It is the City's responsibility to fix a leaking meter. I pay my rates every month on time why am I not getting the service??