COCT pathetic service!!!!

The COCT's water department have **** to us for a month and even longer. I have a list of reference numbers as long as my arm reporting a faulty water meter, as one does because that's the right thing to do and not use water without paying for it. When I call to follow up, I am told by the COCT consultant that we denied them access to the property to replace the meter. Our meter is on the council side of our property and they therefore don't need access to the property. We have been working from home due to the pandemic and our home office face the road and would see if they are working on the meter. I can honestly tell you that they have not been there from the 3 August when we logged the request till today. I'm tired of calling in to be **** to again. COCT you welcome to contact me and I will give you all the reference numbers for you to investigate. Can I also add that they left us without water for 3 days because their contractors also **** about not being given access.