COCT Licence renewal system not working

As usual, I submitted my 2 vehicle license renewals online at the beginning of August 2023. I paid online and have the reference numbers. It is now early September and no new licenses have been delivered. After a long wait and longer chat to the call centre, they say it is the fault of the post office. If indeed this is the case, then the system is not working. It seems that I will have to put in more effort to resolve this. The COCT is responsible for the end to end system. They should resolve my problem!