CoCT is laughable and disgusting

I am deeply dissatisfied and disgusted at the service I am receiving and by the utter disdain shown toward me. I am a rate-paying citizen of Cape Town and it seems my issue is just being shrugged off with no attempt to resolve it.

I have which seems to be a meter issue. My meter has been replaced approximately 4 times within the last year, can the City not resolve this completely. The original working meter was replaced when there was a leak, which still does not make sense that a working device was replaced when the cause was something else. My water keep going off and when it comes back it is just a little trickle. This has been ongoing since Saturday 21 May 2022

The City of Cape Town water department is really messing me around by keep telling me it is escalated and they are on their way. I have made seven calls to the *** call centre already and can you believe that the staff cannot or won't transfer you to a manager because there either are none, they in a meeting or they cannot help because the agent has already given you information and escalated your issue. And they have 24 hours to resolve your issue, but every time they log a follow-up they again have 24 hours and can log another follow up after 24 hours again. As a client you just have be satisfied, wait and be at there mercy. Laughable and disgusting

Reference numbers *** and *** have been sent to me.

The slogan is "The City that works for you" is definitely not true.

Maybe it is also just because I am not living in an affluent area, but just Ravensmead, that I do not receive good service from the city. Because roads get chopped up here and just left that way, but in other areas I see roads, leaks and other stuff being seen to with haste.

I certainly hope this email finds someone who has empathy and the mindset of urgency and importance to get this resolved.