1 reviews | Active since Sept 2015
CoCT fails it's citizens spectaucularly
The City of Cape Town's electronic rates clearance system is in a complete mess. There are clearance waiting to be issued after receiving payment for up to 4 weeks now. Inquiries via email, telephone as well as their free format messaging system simply go unanswered. There must be thousands of property transactions that have come to a complete standstill and the result of this is there are thousands of people sitting in limbo waiting for the transactions to go through, people not being able to move home, collect their proceeds from the sale of their home which often is linked to the acquisition of another, the list of issues this is creating is literally endless.
The irony in this is that the individuals that are bearing the backlash of this mammoth failure on the CoCT part are the people who's taxes contribute towards their salaries, keep things moving in the City. CoCT demands payment so we pay and get nothing in return not so much as an apology and we'll get this fixed for you instead we just get ignored. It's not like we asking them for favours, we paying for a service and getting nothing in return.
So i ask everyone out there, what is it we paying for?
You need to contact the individual in the department that handles and issues rates clearance certificates and get them to do their job.
There, i did half of your job for you. Now go do the other half.
You need to contact the individual in the department that handles and issues rates clearance certificates and get them to do their job.
There, i did half of your job for you. Now go do the other half.
Perhaps if you feel like doing any work today you could get hold of the rates clearance department and ask them to start issuing the clearances to the other firms that are not in my value chain.
The point of this complaint was not to have my specific transactions sorted out which i obviously do want sorted out but more to have the overall issue at hand sorted out which is that the wheels have come off in your department. I don't want to have to follow this avenue every time i have a transaction held up over a rates clearance issue, i would be posting complaints like this weekly.
So i really need you to think out of the box here and look at this more broadly and not as a complaint from an individual.
Perhaps if you feel like doing any work today you could get hold of the rates clearance department and ask them to start issuing the clearances to the other firms that are not in my value chain.
The point of this complaint was not to have my specific transactions sorted out which i obviously do want sorted out but more to have the overall issue at hand sorted out which is that the wheels have come off in your department. I don't want to have to follow this avenue every time i have a transaction held up over a rates clearance issue, i would be posting complaints like this weekly.
So i really need you to think out of the box here and look at this more broadly and not as a complaint from an individual.