#CoCT electricity mess up

I'm not getting anywhere with the city of cape town electricity department. As discussed previously, I sold my property at Gordons Bay, Cape Town. We were due to receive a pay-back of overpaid amounts on account ***. Please see also request reference ***. Please refer to my email from 18th August 2022 with copies of the council bills of account ***, account summary at 23rd July 2022.

Instead of receiving a pay-out, we were charged for a defective electricity meter, account *** (closed prepaid electricity account for BURNS ROAD 33A 33B, SALT RIVER). However, we sold our property in burns road salt river, 7925 Cape Town, in 2015/2016 and the electricity meters were checked in that time and signed off. We can't be held accountable for electricity usage and a meter change in 2021, because the property belongs to someone else. the new owner of the property should have been charged, and refund us the owed overpaid amounts. The transfer deeds clearly shows from 2015 and 2016 we were not the owners of the property, as council should have rectified. . I expect that these charges will be reassigned to the true owner as soon as possible. I am trying to solve this matter for several months now. I would like to have this issue solved in the next weeks, but the council have been dragging there feet, and not taking responsibility you can phone the call center for 3 hours and when you get through, whoever is incapable of dealing with your issue properly, slams the phone in your ear. Please do not hesitate to contact me, if anyone can assist to escalate this matter.