COCT - Damaged paving due to water pipe still not fixed after 3 months!

On 28 May 2020, we found that we had a burst pipe before the water meter, so I contacted the municipality to assist in having it fixed, which was done on the same, for which I am thankful. In fixing the damage, the workers had to remove paving on my driveway, as well as cut into my neighbour’s lawn. The workers said that people will be round the following week to fix the paving later in the week. It is now 3 months later and no one has come to correct the problem. I have lodged a service request on the City Of Cape Town website and no help at all,the same day it was lodged it was flagged as “completed”, yet nothing has been done. The broken pipe has caused damage to not just the paving, but washed away the base sand beneath the paving as, taking away the necessary support required.