COCT causing rates payers heart problems with their poor service

In jan '17 the 1 1/2 share of my property was sold to a new owner. According to Ghost convey & the attorneys COCT is integrated with the Deeds office and should have changed the relevant account details accordingly at the time. I however continued paying the monthly bill received per their details.

In Aug '17 I purchased this half share as well in order to become the full owner. Up to Aug COCT had still not updated their systems. When I requested a transfer of the fees I paid to the new account they had closed the new account on the same day they opened it so I subsequently requested a refund instead. In the mean time they incorrectly opened another account in only my partner's name. issued a rates clearance certificate to the value of 3 YEARS of advanced payments resulting in a clearance of R33k instead of only about R5k. Ghost convey unfortunately could not assist as the attorneys are their client but said that it is the attorney's duty to have it corrected - the attorney refused to address the issue with COCT and COCT well...still didn't refund my money but hey - let's then transfer it to this incorrect account quickly so we don't have to fork out the cash that we already received. As a result what should have cost only about R5k ended up in R45k - COCT earning interest on my money on an incorrect rates clearance and point blankly refusing to refund my funds of which I had given them all the relevant proof and completed all the relevant documentation as they had already transferred it to the dummy account created.

Upon contacting them to inquire as to the post transfer refund i was informed that this will take another month at least however I find this absolutely unacceptable as they boast that their system is integrated with the Deeds office and updated daily....

I find the rates clearance system absolutely unacceptable for those in the public who's attorney's refuse to assist them as they cannot bill for providing such a service. Start using your tech in a proper manner and start allowing purchasers and sellers to have access to their information so they can hold the law sector accountable accordingly.

I will also name and shame the poor service received from the relevant legal group as that was another circus to contend with.