COCT: Call Centre Consultant: Bad attitude and poor interpersonal skills

I logged 5 requests/faults during Jan 2025 via the COCT APP. Received no sms acknowledgement/progress etc. Phoned the call centre today at13:37, waited for almost 30 minutes for a consultant. There are 2 types of consultants, those who are helpful, pleasant etc to deal with, then the other lot; not user friendly, dont want to be there', mislik, unpleasant etc. Unfortunately I got the latter today, think the name is Simphiwe??????, unfortunately did not record this call today. I told her i have 5 ref numbers to be checked, started with 1 to 3 then all of a sudden at number 4 abruptly told me I can only help with 3 must phone back for the others. I told only 2 more, well the only response was only 3 and cut the call This is an individual who has no idea what it means to be a public servant who happens to pay her salary package. These types do NOT belong in the public service or dealing with clients