ES
Erik S

1 reviews | Active since Apr 2016

28 Jun 2023, 15:13

CoCT Account Dept. ***********!

Why is it that when you ask the Accounts Dept. for something simple, that you get an automated response that they will respond within 7 working days, and you will NOT get a reply any earlier. On 21 June I requested a copy of an invoice they should have sent me at the beginning of June. I received the 7 working day response almost instantaneously, but nothing since then. It is a relatively easy task to get a copy invoice out of the SAP system - it shouldn't take 7 days.

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Replies (1)
City Of Cape Town
City Of Cape Town's reply05 Jul 2023, 15:02
Official
Good day,

Please note that our Accounts Department receives high volumes of queries servicing all residents in the City.

Thank you.