City That does not work for you.Disgusting

I have been without water for 10 days. The guys come out and all they do is reset the meter, I then have 3-4 hours of water after that. I keep telling them that something is wrong and they need to find the root cause as to why my water supply is cut off, they are so rude and refuse to speak or explain anything to me. All 3 guys from the City of Cape Town had the same horrible attitude whereby. I am utterly disgusted in the service from the City. They keep resetting the meter even though I tell them that resetting is not the solution as I will have no water this evening again and have to wait another 3 days for City to come back to the house. Not one person is putting in the effort to find what the cause is, I have never seen such unbothered, rude and lazy workers ever. This is disgusting!!!