City stinks and now sadly so does my home

After reporting a blocked sewage pipe on the 12-11-23. Reference number *** I was told that as it was a Sunday it would not count towards 3 day turn around time. I accepted this. To date 16-11-23 it has not been resolved. Countless calls and even the Ward Councilor was ask to intervene. After all the local depot claimed they sent out a truck on 13-11-23. This is a lie. As I have been home all week to sort this out, no truck has been heard or seen in this time. Sewage and faeces spilling out of my drain I could not afford to go to work and come home to find a flooded toilet. There is no way to escalate this and your call center after logging is a brick wall. This is health risk and being summer my entire property stinks to high heaven. Your service and after call service in this is putrid.