City Responds in Record Time with friendly Team

I had an issue with my geyser not switching on and when the plumber came by, he noticed there's a surge protector on it that he's not allowed to touch as it's the City of Cape Town's. I then used the My Smart City app to log a query with the city, expecting it would take at least a day to get a response. I got live updates on my ticket and approximately 3 hours later, I got a call with "City of Cape Town here, we are at the gate" and this was at 19:30 on a Friday night.

The team of 2 that came to look at the device were super friendly and helpful and they seemed to be informed of the issue before they even arrived. We were really impressed and grateful for the quick turn-around time! I know people probably only take time to review when they are upset about something but it's important to acknowledge those that are doing a good job!