City Plumstead offices gave me very efficient service - keep up the good work

We had a burst pipe and I had to visit the Plumstead offices to discuss the water account. To my delight the City has now installed a electronic queuing system that works A1. Secondly, the young official assisting was friendly, efficient and entered the request within a few minutes. I got a reference number and left the offices in less than 30 minutes of arriving! Now I hope the refund is handled just as efficient, although he indicated it may take 2-3 months ( does the City need faster computers?...) This City really works for me. Keep up the good work.