City of Cape Town.......the D Whoooooo?

I could not give less than one star. The DA controlled CCT is lucky to get this one single star. The municipal accounts departments cannot even have the skills to communicate one with the other and/or assist the customer with issue. At a time where every excuse is sorry we cannot assist as we short of staff as they working from home or we get told how efficient companies have become due to working remotely from home. Well CCT has only gone backwards. They ask 100 questions so as to identify that I am who I say I am and then they demand I go to the bank to get a proof from there and then to the police station to prove that I am the person requesting. This all while we are threatened by government that they will introduce a 4th wave. Come on guys!!! You want to work in a safe environment. You say no buffs, only masks can be worn in your space. You shout and chase people out of your space to go outside and sanitize before we come into your office. So you want to work smart and us the customer that put you in place and pays your wage must run around in this same COVID world just to get all these documents to carry out a simple request.... Sir I made a mistake and paid into the incorrect account that now has a credit balance. Can you please assist in transferring it over into the correct account that is also in my name.

I hear you say there are elections coming up???? Is it?

I can tell you I will vote.