City of Cape Town's pathetic services

I am so disappointed in the City of Cape Town services. I took ownership of a property in July 2018. Ever since that time I have had issues with my water billing , which has been estimated since last year when I moved in. I have informed them about the situation and they came out to read my water meter and said its faulty. They informed us that the water would be replaced and up until today nothing happened. I have been to the sub council offices more then 20 times already and every time they just have excuses. Either they don't have water meters in place some other lame excuses. I have been making payments every month ever since I moved into this property however my bill is almost at R10 000 a year later. To top it off I received a lawyers letter stating I need to settle my account immediately or the will garnish it of my salary. City of Cape Town your services is pathetic , yet the people in council owned properties and informal settlements don't pay a cent. Seems like we that are private owners need to pay for them as well.