City of Cape Town your service sucks

I don't know if the CoCT even has a C3 SERVICE REQUEST platform anymore, because since last week, I have been unable to submit a C3 service request from my laptop, my husband's laptop, or our cellphones. And NO, it's not my browser or the JavaScript that is disabled, or loadshedding. It is obviously a technical issue that has not been resolved nor even attended to.

I phoned the toll-free number after only receiving, "we're sorry, your request cannot be created at this time. Please try again later or alternatively contact the call centre...." or it shows blue circles dancing around on the screen and says, "please wait" and this basically freezes your whole screen and you have to cancel. I did phone the toll-free number and asked for the client help desk yesterday, but it rang for 25 minutes solid and no one answered. I just phoned the same number now and again, asked for the service desk, but this guy didn't seem to even know what day it was, after I mentioned the phone didn't get answered at the help desk yesterday !

Pathetic.....what if it is an emergency