City of cape Town, what a joke when it comes to elderly!

Disappointed is an understatement, my parents are both pensioners, owners of the measly Sassa pension each month. My problem is then on Thursday 23rd of January 2020, their water was shut off! My mother then went the next day to the local offices at Prominade mall to make arrangements and mayb pay whatever she has on hand so that their water could be put on. She was told to apply indigenous fund which will help in the long run. Their water should be on in the next 48 hrs. Come the Saturday, she got a call from said office, a lady, which told her to come by the office and to bring her and my father's sassa cards, which she did.

After sitting in a long cue, the person at the window told her she needs to pay upfront an amount of R750, which she didn't have at that moment. I sent her the money and she went back to office, only to find that she needs to pay an amount of R1100 before they can switch on her properties water. Unfortunately, sassa only pays out pension fund on the 1st, so my parents will have to be without water for the rest of the week which I think is inhuman.