City Of Cape Town Water Faults Not Attended to

I logged a fault with City of Cape Town Water and Sanitation at 6pm on Thursday 28 March 2024. Water was flowing our of our pavement water meter as well as from somewhere else under the gravel on our pavement. The WhatsApp chat told me it may take up to 48 hours to resolve the fault. Seeing the amount of water flowing into the drains and into our property makes me very anxious. It's thousands of kilolitres going to waste yet the City tells us to reduce our consumption. I patiently waited throughout Friday, but on Saturday morning I called the fault phone number, and was told it would be attended to today. At 8:15 today I also WhatsApped a councillor at who escalated this to the depot Manager. Still no response. Water still flowing freely. I am so disappointed in the City Council. They don't deserve any stars.