City of Cape Town Water and Sanitation WHOOES

Good day

On 10 March 2023 City of Cape Town officials arrived at my grandparents home in Khayelitsha and disconected the water the water supply. They left a notice letter with a reference number (***) with my grandfather and explained nothing further. On Monday the 13 my grandfather went to the municipal offices at Stocks n Stocks and was told he had to pay R3000.00 which we collected as siblings and gave to him to go and pay which he paid on 16 March 2023 and subsequently also negotiated for the remaining balance (which I also believe is ridiculously high - am told the meter reading people don't even look at the meter to read when they come, they thumb suck figures from looking at how expensive the house looks) Anyways, he was told officials would be sent to come and reconnect the water, that same day. They arrived at night during load shedding and could not do any work and left. The following day the 17 March 2023 they arrived and did nothing as they said they could not find the actual water meter. 18 March I made numerous phone calls to being sent from pillar to post. One official was very off with me as he complained that I was calling his private number, eventually he subsided and called back to assist. The officials came later that day and only then we were told that the meter had been removed and had been sent for investigation for tampering, and my grandfather would then have to apply for a new meter. The lady I spoke to on the phone later promised to send me the forms which I have not received till to date. I only received a sms with a reference saying a request had been logged. Ref ***. On the 20th my grandfather went to the Stocks n Stocks office and he was told he did not need to reapply and a team would be sent the same day to come and with a meter and reconnect, despite a promise that was made to me on the follow up call I made later that same day, they never pitched. On 21 March 2023 I made a follow up call and was again told a team had been dispatched with a meter to come and reconnect and they never pitched. Follow up Ref ***. Today 22 March 2023 my grandfather was again at the offices of Stocks n Stocks, later a team came with a meter eventually and again they left without doing any work as "they cannot find where they are supposed to connect the meter. The house is now without water for 12 days in total, unhealthy and unhygienic and especially for the elderly and the grandchildren. The service of the city towards an elderly has been appalling and draining on an elderly person, where at times he says the officials were even dismissive and rude towards him. This is unacceptable at all. In a Country that prides itself of taking human right s seriously especially those of the elderly and children this is actually disgusting,not to mention the disgrace of bad behavior of a city that prides itself of being top n municipal delivery.