City of cape town revenue administration is in the gutter

The revenue staff from administrators to directors are ***********. The lackluster feedback coupled with apathy makes you realise the levels of work ethic lacking within the city of cape town municipality. They don't care what they put in writing and do not action. It took 5 days for a simple process to be actioned. There social media direct messaging team who meets on every monday morning to look at tweets are no better either. Automated bots and responses is not customer service. They are the worst organisation to deal with and its only going to get worse.