CITY OF CAPE TOWN - REQUEST RUNNING OVER 2 YEARS NOW!!

One of our industrial properties didn't get a water reading for a couple of months, after reporting it we waited a 18 months for a new water meter. This new water meter was installed 3 months ago, still now actual water reading and no bill for it. We now sitting with the fact that we will be hit with almost 2 years water bill in one account. We pay whether they mess up or not. I need to know when we will get our water reading!!! Account ********** 60