City of Cape town poor service: water is a basic need!!!

I am so frustrated and annoyed at the same time.i understand clearly the restrictions on water as the water is scarce in Capetown but no one cares at the municipality.i started reporting issues with my water meters in February 2020 and I am telling you no one was ever there since now september.my account is up to date and I can atleast afford to pay for water ,I am renovating the house and I am on 350litres limit per day which does not help me at all.all I am asking is to increase the daily limit.sartuday 26/09/2020 I logged a call with reference number*** and no attended to the call yet,today is Tuesday.