City of Cape Town PATHETIC PATHETIC SERVICE

Yesterday I reported an emergency to the City of Cape Town. After receiving a reference number very early in the morning. I received responses from their staff on their WhatsApp line and Facebook messenger. And it was not their automated responses it was someone physically responding as their services were available yesterday from 10am till 2pm. They just to completely ignore my fault request after I made it known to them several times it is urgent. After all the fault I am reporting now is due to a previous fault which was never resolved by the city. This lack of competence from the city will result in a high water bill on my side which they clearly will not account for. Is this the type of services we paying for ??? This surely won’t stop here.