City Of Cape Town not emailing Invoices

Utility invoices are not getting emailed to me and is a problem with the cities emailing system. I have phone 5 times already and no invoice gets sent. I was told to go stand in que at one of their offices to get one printed. This has been happening since last month when my invoice was also not emailed to me. This was working up to March 2022, its now broken Escalating makes no difference. This is incompetence at the highest level and hopefully not another ***** government tender.