City of Cape Town Municipality 'Without Prejudice' :/

Municipal workers smashed my car window by accident while cutting grass on the side of the road. Got all the details everything seems to progress until the Admin Officer: Treasury: Finance Directorate who tells me it will take 3 months to replace my car window... typical. Then she says the onnus is on me to park my car safely while I'm out until that time lol. This was after trying to get progress updates out of them for 2 weeks. 1 phone call to Outsurance and will be replaced within 24 hours. Once I cancelled the claim from COCT suddenly I'm getting calls from them. Every email they start with the phrase 'without prejudice' lol. I give up with these people... TLDR: Cost me the loss of a no claim bonus of R700 and an excess of R280 to fix what they broke. RiP Cape Town