City of cape town municipality with no strategy to solve issues

I live in Philippi, the municipal box got faulty about 3 weeks ago. I reported the fault using the provided channels, a week later came the guys to check it out. They could not solve the issue as they said it is not their department to solve it, they referred the log to the relevant department. I followed up after a week and the response i got is that in the area i live in they are being ******. I suggested that I come and fetch the person to do this as this person will just replace the box and i take him back to the office. They literally ignored my request. I am an essential worker working from home, now I cannot perform my duties as I need to constantly charge my laptop from the neighbor's house. there are more things I cannot do right now as I'm constantly ignored on my request to fix this box. I really do not know what to do right now. also if i can call an electrician to by pass the box that too will be a problem for me as the municipality that refuses to help me will fine me. SOMEONE PLEASE HELP !!!!