City of Cape Town Municipality poor service and Octotel's lack of supervision

On 20 February 2020 we had a water mains break under the pavement outside our house. It is the mains that leads into our house and so I shut the tap on the meter box to save water, which had flooded our street. I reported it immediately. Then 5 days later I reported it again. Then I did a temporary 'fix' so we could flush toilets and do some washing. Then 2 days later I noticed the hole in the pavement was filled in and assumed the CoCT water team had fixed the problem...later that day the water mains burst again, and I turned off the water again, which had flooded our street. I reported it again. Then again yesterday. Each time I'm told it will take "one working day" - not true. It's not helpful to assume a) the service provider (CoCT) is trustworthy, b) that the service provider is expert/professional, c) water loss is still a priority. Perhaps this is the real meaning of Private/Public partnership...that I must get a private professional to repair a pipe that was damaged by OCTOTEL's contract with CoCT to lay Fibre lines into our neighbourhood.