City of Cape Town Municipality

I am a single mother who's child is still in school my ex husband passed away April 2021 and I do not get any maintenance for support my salary a month is to put food on the table and keep her in school I am behind with my water I did phone the City of Cape Town to make arrangements they told me to go to one of there offices what I did and explained that I will pay the end off November 2021. I went to go buy R100 electricity I got 12 units really how must I survive there is now why please explain to me what about the people who steels electricity and water what happens to the ?????? But this is how they assist me after making arrangements. Really this is the service you get for asking for help. Thank you City of Cape Town Municipality.