City of Cape Town is not here to serve

The CoCT say they are here to serve their residents but in this case I am just knocking my head against brick walls.

My self and neighbours have now contacted the *** call centre to log queries quite a few times.

I live in Barberton Street, Ravensmead 7493. 2 plots away from me, I think it may e 34b Barberton Street, Ravensmead, there is an overgrown plot with a foundation. Water has been leaking from that plot for 5+ days now.

I logged reference number *** and it was duly closed within a 3 hours.

The COCT call centre just says they cannot assist because the property does not belong to the council. No one seems to know exactly who the owner of the property is. In the meantime water is leaking and being wasted.

To me the CoCT should at least send out t team to investigate and then sort it out. The CoCT keeps reminding us of potential water shortages and to be vigilant with water usage, but when water is wasted in this way they just don’t care.

I humbly request assistance with this matter.