CITY OF CAPE TOWN IN K*K

I have had six recurring Aqualoc faults resulting in water isolation from around 9am that normally ends the next day at 4am. I have raised service requests and with an estimated response time of 24-48 hrs results in the technician missing the fault and diagnose the device as operable.

I needed CoCT to investigate the cause and as a minimum replace the electronic components that can cause this fault or completely s**** the device. Today, in April the fault manifested and CoCT call-centre says " sorry sir, we can only raise the request to the depo"

Please understand, that this unpredictable and uncontrolled isolation is a huge disruption and one should never be expected to be accommodating for this type of defect - especially when I have noted the problem is a repeat event in all Service Requests.

Poor attention to service delivery, poor communication tools, poor tracking mechanisms of service requests. CoCT is just k*k