City of Cape Town hassles old pensioner lady

For the last year the water account has been estimated but always paid in full. Then 3 months ago it was billed with a very high amount of nearly R700. The account belongs to a pensioner who cannot afford to give more than half of her pension to the City. After receiving the bill, she went to the Athlone office to query it and requested an Actual reading as well as that her meter be moved off her neighbour's property. The next month she again received an estimated bill with an amount of more than R1000. We again went into Athlone and the same customer service agent explained that it takes 21 days to be resolved. A few days later a meter reader finally came out but he was extremely rude and dismissive with the pensioner.<br> It's now been 3 months since logging the initial C3 request and the water account was yet again estimated and is now over R1200.<br> o When will this customer be billed with an Actual reading?<br> o When will her water meter be moved?<br> We do not understand why this pensioner is being harassed like this by the City of Cape Town. <br> On top of all the water account stress the City also sent her late husband a bill of thousands of rands for their rental unit even tho they owe noth