City of Cape Town Excellence - Electricity Department

At 21h33 on 5 January 2022 I registered a electricity fault for a private residence with the City of Cape Town's call center. I immediately received an SMS that the request was registered and was expecting service the following day as it was already late at night. 5 minutes later I received another SMS confirming that the request had been assigned. Just after midnight a team led by Kenneth arrived and fixed the problem which had to do with a connection outside the property being physically disrupted due to the pre-paid meter having been allowed to reach zero. Although I am still confused about the technicalities, I cannot sufficiently express how surprised I was that the problem, which needed a physical call-out, was resolved in under 3 hours.

Although I have already thanked the city via the call center, I felt I need to make this public.

Thank you to Kenneth, your team and the City of Cape Town for the excellent service!