City Of Cape Town does not work for you

City of Cape Town water department is really messing me around. On Sunday 24 January 2021 I reported a water leak on reference number ***. The next morning a sub-contractor was out and replaced my old water meter with new meter that limits the amount of water a client gets per day. It was as if all they were out to do was replace the meter and not really check where the leak is. This never resolved the leak and I reported it again on Tuesday 26 January 2021 with reference number ***. 3 days later the city has still not been out. They say the connection from the meter into my property is my responsibility, but I say they city requested to move my meter outside of my property so they could have easier access to it, so they laid that pipe and it should remain their responsibility. Because originally the meter was right next to my stop cork and I should not have let them move it as all my neighbours' done by refusing. On Wednesday 27 January 2021 I called the council office again on *** at 07h30 and spoke to an agent who was very dismissive. The same day I called again at 13h17 and spoke to very helpful male agent, Ashwin, for 37 minutes. He listened to my scenario and was very empathetic, good service, he spoke to 2 of his supervisors, while I was on the call with him, and they also advised that the meter was moved out of the property, the stop cork was the original one belonging to the council and never replaced, so that leg from the meter to the stop cork was still the responsibility of the council. He said he made notes on reference number *** to this effect. On Thursday 28 January 2021 I called in again at 07h30 and the agent told me they will be out today to resolve the issue.

The slogan is "The City that works for you" is definitely not true.