City of Cape Town "Does not work for me!!"

As a concerned citizen, I reported a leak on the City' mains on the 29/12/2019. Incident number: *** as per their requests in their save water campaign. The City responded the next day and attended to their problem.They dug a trench in front of my home and cordoned it off with danger tape and left, with no confirmation as to what was happening next. Only much later in the day when I inquired as to why I don have water, I was informed that the problem was fixed as confirmed by their call center, however the water to my property was not. After several complaints to their call center I was told that a contractor would attend to the problem this morning. To date I am still without water and nobody at their call center has bothered to supply me with a reference number for this query or respond to my constant inquiries surrounding an ETA as to when I will have water, which is my constitutional right. It would appear that contrary to their slogan, it would appear that this City only works for certain economic centers!! Thank you City of Cape Town, for ruining my family's New Year!!