CIty of cape town deducting 41% from electricty bill to pay for up to date water bill

City of cape town have started deducting earlier in 2017 a fee of 41% of whatever money we use to buy electricity to pay for our water bill which was in arears. We paid the bill up to date on 22 December 2017 at 12:00:27 at brackenfell municipality and they said that the electricity should be back to the same price and be normal again after 48 hours. It is now 6 days later and they are still deducting the 41% from our electricity costs. At this stage it is costing us R50 a day for electricity where under normal circumstances it would have cost us R25 a day so at the end we are being treated unfairly and having an extra R750 a month taken from us which wont be refunded. City of cape town is neglecting their work and responsibility to update their systems and at the end the customer is suffering from it. This morning we bought electricity and the slip said that there is an outstanding balance of R252.97 after we paid the account in full on the 22nd of December 2017. So somewhere someone is not doing their job right

This is absolutely pathetic and extremely poor customer service.