City of Cape Town Complicates Refund

After my company was forced into fitting a pre-paid electricity meter last year, it accidentally emerged in conversation that we were due a refund for the service charges paid for the July - Sept period. The refund process started last year and having submitted the refund form with supporting documents we now get a comprehensive email demanding nearly everything 'cept the kitchen sink :<br> 1 A Refund Request form must be completed and signed by delegated authorised individual or by all directors/members,<br> 2 Registered company document (CK / CM document) which reflects the number and details of the directors/members,<br> 3 A resolution signed by all directors/members of the company stating who has the delegated authority to apply for the refund on behalf of the company,<br> 4 Copy of ID Documents (i.e. valid South African ID, Passport or Driver's Licence