City of Cape Town Call Center - Sibongile's pathetic (non) service

We recently had a new electricity meter installed by City of Cape Town and when I bought electricity this morning, I bought it on the old meter number by mistake. I phoned City of Cape Town to transfer the token to the new number. However they were SO pathetic and unhelpful!! I spoke to Sibongile (2019.06.08 @ 12:29) who was so rude and unprofessional (zero phone etiquette!) and first told me there's nothing I can do about it; then asked how much electricity I bought and subsequently said I have to go to their offices to sort it out and that it will cost me R500 to transfer the token to the new meter. How ridiculous!!! When I asked to speak to someone else, she asked why I wanted to speak to someone else, and when I asked to speak to her manager she said I have to phone back on Monday! How is this person even allowed to deal with clients?? She has no clue about client service. Also, why could City of Cape Town not simply transfer the token to my new meter? It's really not a complicated matter! Please note that I subsequently contacted Prepaid24 (thank goodness I make use of their services) who sorted it out for me immediately and I received the transferred token within 5 minutes. No fuss. Incredible service from Prepaid24! Terrible NON-service from City of Cape Town's call center staff............!!!!!