City of caoe town very bad service !!!!

City of Cape town has one of the worst services any human can Imagine, I requested a septic tank cleaning truck and they said it will take about 5 days , I made a request and I have a reference number for it on the 23rd of Jan 2018, today is 5th pf feb 2018 and still nothing. Its difficult to live in house with kids under these circumstances . My ref ********** 764