CCT WORKS FOR NOBODY!!!

Dear Municipal Manager of CCT

Please tell me how it is that cables are vandalised, according to the investigative report which I apparently have to pay R100.00 to see if my request is granted, it becomes the consumer's problem?

My electricity was off for a couple of days leading to spoilt perishables which I alerted the CCT of in October 2023. I was then advised to submit a claim and it will be reimbursed (according to the customer care consultant). I sent an email in October 2023 and received a mail in January 2024 (3months) whereby I furnished them with the required documents.

Following a couple of months of no feedback, I reached out them and was informed of the three month turnaround time. Again, no problem with that as it is procedure. Then Mandy Zeeman comes back to me stating that she sees no negligence on the part of the CCT; hence claim rejected.

The CCT has contingency plans and insurance in place for these damages, I would think. Question is what about the consumer? You are told to contact the treasury department and claim your losses. Upon doing what you are advised, an investigation is conducted that you have no hand in, firstly. Then the claims administrator base the outcomes on what suits the Municipality.

To top it all, in the event that you should appeal, R300.00 is to be paid first. What utter nonsense is this? Since when do you pay the internal Ombudsman to appeal his process? Why does the consumer have no insight into the investigation?

When this happened it was said to be a substation issue, now it switched to vandalism! If the vandalism is not your fault, why is it mine? If you cannot be held liable for vandalism, why should the consumer? Why should the consumer have to pay to appeal a process they had no hand in?

I need answers please!