CCC service updates logged erroneous no service received from City for water leak

I have logged calls since August for a water leak on the water meter. Two weeks after the initial call I did a follow up and was informed that the matter was resolved even though no one came to the property to investigate. The call was then re-logged and on the 25 August a gentleman was there to investigate but he informed us that he cannot make any assessment as an Inspector needed to come out to the property. It is now October no has been at the property to inspect. The water consumption is excessive because there is a leak. I told them that water is gushing out and the meter cannot even be seen due to it being dispersed in the leaking water. Upon doing follow up I spoke to Rene, Leticia and Nonzuzo at differing times the only one of which who spoke to me with any form of respect and tact was Rene. Nonzuzo informed me that the update received on the 25 August read that there was no leak. I told her that the very man who was at the property said he needed to send an inspector, how can they now update that there was no leak? When you can physically see , touch and hear the water leaking? The meter readers did an update on the system in April already stating that there is a leak at the meter, but since then nothing and no inspector had been to the property. Rene had informed me that if the inspector does not find the leak at the meter or surrounding pipes then I would need to have a professional do a water leak detection and that I would be liable to pay because its on my side of the property, this I completely understand. The problem is no inspector is coming out to check and investigate so that I can act appropriately. How many months must there be erroneous billing of high consumption of water, which we already have so little of? How many more months must I beg the city to assist me? The city who claims to "Work for You" We are faced with tariff increases all in the name of up-keeping of services among the ongoing shortages. To top it all when you call the Call Center they treat you like they doing a volunteering service and doing you a huge favor (with the exception of Rene) She was very helpful. I am humbly and desperately asking an inspector to please check the ongoing leak on my property. PLEASE!!!!! Ref numbers: ********** 548 / ********** 356 / ********** 812