Car license renewal disaster Cape Town municipality

I app**** to renew my vehicle license disc before end September 2020. I am still waiting for it and it is 18Dec2020. No one replies to you, you spend hours waiting on line for service and every step of the way, enquiry has to be made by YOU the client, since there is no communication from the offices. Due to that I have had to pay penalties, not to mention my hours of airtime payments due to inefficiency. Joburg has a much better system, walk into the post office, present your old license, print new one and walk out, 15min max!!!! Cape Town is way behind and they say, its to prevent *******ion????? Makes you wonder doesnt it! Totally disappointed, no service, inefficient, uninterested in the client