Car Licence: Excellent service

I submitted my on-line application for the renewal of my car licence and paid on the 14 July 2020 at the bank. As I had not received the licence by post by the 29 July 2020 (it should have taken 8 to 10 days) I emailed the licence dept on the morning of the 29th. I received a phone call from Ms. Ms. Shamila Amadien (licensing dept) about an hour or so who immediately followed up and arranged with her colleague, Ms. Geraldine at the Plumstead office to give me a re-print of the licence. (Plumstead is closer to my home). I went this morning (30 July) and was given priority and was promptly given the re-print. I must commend both ladies for the excellent service. Thank you so much! I really appreciate your assistance.